Birthdays are special, as a thank you for being a loyal shopper we are happy to give a 10% discount on the day of your birthday. This discount applies to everyone! Photo ID must be presented to receive discount.
In Store Return Policy
We hope you love your purchase. If you are unsatisfied with your purchase we would be happy to help resolve the issue.
Items are eligible for return or exchange of merchandise if:
- All items are unworn, unwashed, unaltered and have the original tags still attached
- Skin care and cosmetics are only returnable if unopened and able to put back on the shelf for sale.
- Items are received within (30 days) from the original purchase date.
- All items are free of make-up, deodorant, perfume, or other stains.
- If you receive incorrect merchandise or merchandise you believe to be defective
- All sale items and items purchased at a discount are FINAL SALE. Final Sale purchases or items marked "as is" are not redeemable for any type of store credit, exchange or refund.
All returns are subject to management approval and a valid photo ID and receipt from the purchase must be shown.
Our return policy is for store credit only.
Online Return Policy
Once your item(s) have been delivered you have 3 business days to notify Rocky Road Boutique of any defective or missing items. If you would like to return an item you must do so within 10 business days after the delivered date.
With your return, you must contact us immediately through email, phone or Facebook Messenger.
The items must be:
- Tags Attached
- Returned in Original Packaging
The customer is required to pay return shipping costs. It's strongly encouraged to get a tracking number when you send your package back to ensure proper delivery. Rocky Road Boutique is not responsible for lost items in the mail!
Once Rocky Road Boutique receives your return please allow 5 business days to process your return. If your item is correctly returned (unworn, unwashed, & tagged) you will be issued a gift card in the amount you paid, less $3 for a re-stocking fee per item. Your gift card will be sent electronically to the email address provided from your original order. The customer also has the ability to return an item in-store to avoid paying shipping fees. However, you will still be charged a $3 restocking fee. This restocking fee will come out of your returned amount via emailed gift card.
If you are simply exchanging your item for a different size you will not be charged a restocking fee!
If your item is returned incorrectly you will be notified and have 10 business days to come into the store and get your item back. We will not ship it back to you! After that time allotment your item will then be donated to local charities.
These items are non-returnable:
- Skin Care
- Holiday Items
- Items Discounted Over 20%.
We will steam each piece and inspect them for any flaws or defects before packing them up ourselves. To reduce the want or need for return of items purchased online we will offer a detailed description of each item along with multiple photographs taken by our very own staff. You also have the option to come in and try items on before making your purchase.
All online orders of $150 or more qualify for Free Shipping if your subtotal is less than $150 a $4-$6 shipping & packaging charge will apply based on item weight. If you are located near 54480 please opt for In Store Pick Up.
Shipping charges have continued to rise and this is a necessary method to keep our business going.
Curbside pick-up available upon request. Please add details to special request box and call when you arrive.
Thank you for Supporting LOCAL!
Your items will usually ship from our store using USPS. Standard Shipping will be used however if you need to receive your package quickly you have the option to purchase online and pick up in store during our regular business hours.